Refund policy
Effective Date: 20 September 2023
Thank you for shopping with Chillout Accessories. We want to ensure your satisfaction with every purchase you make from our website. Please read our Return and Refund Policy carefully to understand our procedures for returns and refunds.
1. Returns
a. Eligibility: We accept returns on products within 7 days of the delivery date incase of any damage from our side. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
NOTE: Please capture a video when you open the package. To process your return, kindly attach this recorded video to your email submission.
b. Return Process:
- Contact our customer support team at chilloutaccessories@hotmail.com to initiate the return process. Please provide your order number and a brief explanation of the reason for the return.
- Our team will provide you with instructions on how to return the item, including the return address.
c. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the item.
2. Exchanges
a. We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.
3. Damaged or Incorrect Items
a. If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving the product. We will arrange for a replacement or refund, including return shipping costs.
4. Final Sale Items
a. Certain items may be marked as "Final Sale" and are not eligible for returns or refunds. Please check the product description for any specific exceptions.
5. Contact Us
If you have any questions, concerns, or requests related to our Return and Refund Policy, please contact our customer support team at info@chilloutaccessories.com.
6. Changes to this Policy
a. We may update this Return and Refund Policy from time to time to reflect changes in our processes. Any updates will be posted on our website, and the effective date will be revised accordingly.
By making a purchase from Chillout Accessories, you agree to abide by the terms and conditions of this Return and Refund Policy. We value your trust and are committed to providing you with exceptional customer service.